How To Do Small Talk—and Why It Matters

Small Talk Builds Trust

Small talk gets a bad rap, but it’s a powerful tool for connection. It’s where common ground is discovered. It helps relationships begin—and strengthens the ones that already exist.

Everyday Stories

The best small talk lives in the stories of everyday life. Ask simple, empathetic questions:

• How did that go?

• What’s coming up next?

• How’s your week going?

Listen well. Reflect their language. And don’t overthink it.

Keep It Brief

Small talk doesn’t need to be lengthy. Two minutes can be enough to spark a connection. Most people are far more open to it than we assume.

Small Talk for Leaders

For leaders, small talk during check-ins helps build trust. It signals care. It makes people feel seen.

Leadership isn’t just about strategy—it’s about human connection. And small talk, as simple as it is, can make a big difference.